Help Center

Because sizing is different from various manufacturers we always recommend using each products sizing guide. For best results measure your child for the most accurate fit possible. If a specific sizing chart is not available for your product you can refer to this sizing chart here:

If you purchased items that do not fit, but are true to the sizing guide provided, you can exchange the products after being charged a 35% restocking fee. If the product does not fit due to a manufacturing error, you can simply contact us to set up an exchange or a refund where applicable. 

Currently we accept all major credit cards, Paypal and we offer Sezzle. Sezzle allows you to split your purchase into 4 monthly payments without any fees or interest at all. 

No. Sezzle allows you to split purchases into 4 monthly payments without any interest or fees. Sezzle may charge additional fees for failed payment attempts or insufficient funds. To learn more about Sezzle please visit here

Within a few minutes of placing your order you should receive an order confirmation email from us. If you do not see the order confirmation email be sure to check your spam folder. If you still cannot find your order confirmation email after 30 minutes please feel free to contact us as sometimes there could be a typo when entering your email address. We would be more than happy to assist you. 

Cancellations need to be made within 24 hours of placing your order. You may setup a return when you receive your order but there will be a restocking fee of 35% for all returns. 

In short ABSOLUTELY! We use SHOPIFY which is the largest E-Commerce platform in the world. Shopify is ran on a SaaS system which basically means anytime Shopify implements a security upgrade it is automatically installed without us having to take any steps at all. This means more security for us and our customers together. We also use a secured checkout to ensure your sensitive information is never shared. Even as store owners we do not have access to your credit card information aside from the last 4 digits.

Times for final delivery are split into two times, processing and shipping

• Processing time is the time for the manufacturer to prepare your order and can take an average of 5-7 business days to complete
• Shipping time is the time from when your package is shipped until it delivered to you. Shipping can take 2-4 weeks to arrive from our manufacturers to you.

• In these exceptional times, shipping and processing times have been effected beyond our control resulting in delays and longer transit times. Our team is working hard to achieve the goal of getting your order to you in the quickest manner possible. Unfortunately, shipping and processing could be delayed an additional 14 business days for a total of 4-6 weeks.

  Thank you for your understanding.

When you place your order you will receive an order confirmation email from us immediately. When processing has completed (5-7 business days) you will receive a shipping confirmation email. Within the shipping email you will find a link to your tracking so that you can begin to track your package from our manufacturers to your door.

We do our best to work with our manufacturers to provide you with the fastest turn around time for shipping. We are constantly looking to improve our processes to provide our customers with the best experience possible. Because we work with many international manufacturers we need to allow time for processing and shipping. 

TRACK YOUR ORDER HERE

Shipping costs a flat fee of $2.99 for all USA, Canada and European orders. Free shipping is available for all orders that cost $14.99 and above regardless of origin. 

Track your order status here

If you've placed your order and received an order confirmation email then your order is in the processing stage. Processing times average around 5-7 business days but could take longer depending on season and times of increased sales. 

After the processing has completed you will receive a separate shipping confirmation email. This email will contain your tracking information. The shipping process can take 2-4 weeks for final delivery depending on customs and other factors.

If you have not received your shipping confirmation email or are missing tracking information you can use our contact us page and we would be happy to help. 

Because we work with different manufacturers to offer a wide selection of products your order may be split into multiple shipments. If you've received your order but an item or more are missing chances are the rest of the order is going to be delivered within the original estimated delivery window. 

We are working with our manufacturers and our web developers to be able to provide customers with multiple tracking numbers when orders are split. We will provide updates as soon as this functionality is available.

If the original estimated delivery window has passed and you still have not received your missing items, you can contact us and we can provide you with the additional tracking numbers needed for your order.

Because our shipping warehouses are located overseas the time for travel is increased. Your package will have to clear customs in the origin country as well as the USA and sometimes there are delays. Because of this we try to quote 2-4 weeks for delivery from the time of shipping. We feel that being honest and up front is the best practice since you will know what to expect when you place your order.

This is pretty common when the tracking will not update for about usually 10 days or more. This is the time that the package is in transit between our warehouse and the USA. As soon as your package arrives in the USA and clears customs our local USPS service will take over the package and typically deliver it within a few days.

As a reminder your package needs to clear customs coming into the USA and leaving the Origin country. This can take time and sometimes there are delays. This is why we provide longer quotes for delivery time to allow for delays in transit. 

If you feel like your package has not updated for a longer than expected period feel free to contact us so that we can try to assist you.

If for any reason you wish to return your order we are happy to do so for you. We do have a 35% restocking fee of the original purchase price. In order to set up a return please contact us for further directions

If you receive a damaged item please take a photo of the item and send us an email at help@everbloombaby.com We will be able to issue you a refund or ship another product after you file your claim with us. 

Refunds can take 3-5 business days to process back to your account depending on your bank, and payment method used.

In order to join the program, just click “Create a store account”. Once you have done it, you are welcome to participate in all actions we have prepared for you to earn points.

You can earn points by completing actions listed in rewards tab. Just click on “Rewards” tab to see the list of activities available for you to take part.

It’s very simple and straightforward. Just click on “Rewards” tab and you will see the list of all discounts you can redeem your points for. So you can greatly boost your savings.

Simply refresh the page to see points that you've just earned. Check the history tab of the rewards page to see earned rewards.

As you continue to shop with EverBloom Baby we want to provide more value with your rewards. Spend a total of $150 and you receive Bronze status which will earn you a 1.2x multiplier on rewards. Spend $300 total dollars for Silver Status and get a 1.5x multiplier. Spend a total of $500 with EverBloom Baby and earn Gold Status which will earn you a 2x multiplier on your points.

Log into your store account in the top right. Please fill out your name, about you, birthday and add some social media connections. Thats it! Points earned :)

Visit our Rewards Page. Under the "earn points" tab you will see a link to share either by social media or by email. The link you share will give your audience a 25% off discount and you will earn 500 points for each person that makes a purchase with your link.

EverBloom Baby offers two types of programs for parents who want to be Ambassadors. For those with larger social media audiences we have our Influencer Program and for everyone else who wants to be involved we have an extensive Rewards Program.

Although we wish every baby could be part of our Influencer Program we are looking for social influencers with a larger audience and interactions. The right candidate should have and Instagram following with an average of 750 likes per photo and at least 15 comments. YouTubers should have an average of 3,000 views per video. 

If you feel that you are a good candidate for our Influencer Program please send us an email at help@everbloombaby.com

If you don't quite have a large enough following yet, there are still plenty of ways to get involved and earn some incredible rewards. We offer a referral program as well as offer extra rewards for example if we feature your child's photo on our Instagram and Facebook page. Check out our Reward Program for more info.

Yes you can! If you are a professional photographer we would love to check out your online portfolio to see if we could use your skills. Although we will not be able to work with every photographer we are always looking for great content on our website along with our Social Media Pages. 

Please contact us at help@everbloombaby.com and introduce yourself to start a conversation and share examples of your professional portfolio!